Last updated 20 August 2026
The short version: deposits are not refundable, the three months is the three months, and if I fail to deliver you are covered.
The deposit is not refundable. I work with five men at a time. When you take a place, I turn other people away, and I cannot get that time back.
You are buying three months, not twelve appointments. There are no refunds for changing your mind, or for sessions you do not attend. If you are on the payment plan, the full amount is owed for the three months regardless of how many sessions you use.
Rescheduling: 24 hours notice and we move it, no problem. Less than that, or a no-show, and the session is used.
If I cancel and cannot find another time, that session is replaced or refunded. That one is on me.
If a cohort cannot run, you choose: move to the next one, or a full refund.
You can have a full refund any time before the cohort starts. Once it has started there is no refund, whether you attend or not. Your place was held and the room was built around the people in it.
No refund once you have accessed it. It is delivered immediately and in full, so opening it is the delivery. If something is genuinely broken or you cannot get in, email me and I will fix it or refund you.
Still Saturdays, the 15-Minute Reset and the scorecard cost nothing, so there is nothing to refund. Unsubscribe whenever you like.
Email me directly at [email protected] before anything else. I would far rather sort it out with you than have you go elsewhere with it.